The District has converted to a new parcel based billing system that only bills to property owners or their agents, i.e., property managers. Residential tenants no longer receive sewer and storm drainage bills, as tenants are not the party ultimately responsible in the event of non-payment.

Action Required: If your residential property is not owner occupied, i.e., rented, you may receive the bill or direct it to your property manager. If applicable, please complete and submit an Alternate Billing Agent form downloadable from the District website. Rental agreements may need modification to maintain your current level of cost recovery. You are responsible to notify rental tenants, if applicable. Take no action if your residential property is owner occupied, as you will continue to receive the bill as you currently do.

 

The District has converted to a parcel based billing system that only bills to property owners or their agents, i.e., property managers. Residential tenants no longer receive sewer and storm drainage bills, as tenants are not the party ultimately responsible in the event of non-payment.

Action Required: Depending upon how your income property is managed, you may receive the bill or direct it to your property manager. If applicable, please complete and submit an Alternate Billing Agent form downloadable from the District website. Rental agreements may need modification to maintain your current level of cost recovery. You are responsible to notify rental tenants, if applicable.
 

The District has converted to a new parcel based billing system that only bills to property owners or their agents, i.e., property managers. Residential tenants no longer receive sewer and storm drainage bills, as tenants are not the party ultimately responsible in the event of non-payment.

Action Required: Income property owners that direct the bill to their property manager will need to complete and submit an Alternate Billing Agent form downloadable from the District website. Rental agreements may need modification to maintain the current level of cost recovery. Property owners are responsible to notify their rental tenants, if applicable.

The District has converted to a new parcel based billing system that in most cases bills to property owners or their agents, i.e., property managers, and bills by special case to certain commercial tenants. New system features emphasize customer service through full service telephone response, newsletter bill stuffers, website frequently asked questions and downloadable forms, electronic bill pay programs, and customer surveys to actively promote and improve customer service.

Action Required: Commercial property owners that direct the bill to their property manager will need to complete and submit an Alternate Billing Agent form. Rental agreements may need modification to maintain the current level of cost recovery. Commercial tenants responsible for operating costs may need to complete and submit a Customer Service Agreement to allow the tenant to pay the sewer and storm drainage bill. Without the agreement, the bill will go to the commercial property owner. These forms are downloadable from the District website.

The District has converted to a new parcel based billing system that in most cases bills to property owners or their agents, i.e., property managers, and bills by special case to certain commercial tenants. New system features emphasize customer service through full service telephone response, newsletter bill stuffers, website frequently asked questions and downloadable forms, electronic bill pay programs, and customer surveys to actively promote and improve customer service.

Action Required: Commercial tenants responsible for operating costs may need to complete and submit a Customer Service Agreement, downloadable from the District website, to allow the tenant to pay the sewer and storm drainage bill. Without the agreement, the bill will go to the commercial property owner.

The District has converted to a new parcel based billing system that only bills to property owners or their agents, i.e., property managers. Residential tenants no longer receive sewer and storm drainage bills, as tenants are not the party ultimately responsible in the event of non-payment. New system features emphasize customer service through full service telephone response, newsletter bill stuffers, website frequently asked questions and downloadable forms, electronic bill pay programs, and customer surveys to actively promote and improve customer service.

Action Required: Effective April 1, 2005, please contact the District for unpaid sewer and storm drainage balances as of the date of close of escrow for title transfers of residential and commercial properties within VSFCD boundary. Withhold and remit unpaid balances to the District. Contact the District Finance Department by telephone at (707) 644-8976, by fax at (707) 644-2034, or by e-mail at escrow@vsfcd.com. All Finance Department personnel will be able to respond to your inquiry.

Mare Island became a part of the Vallejo Sanitation and Flood Control District through annexation in September 2003. Accordingly, Mare Island wastewater and storm drainage dischargers are subject to the uniform rate structure for all customers of the District. With the implementation of the new billing system in April 2005 your rates changed. The wastewater rate changed and your bill now includes standard District user fees for storm drainage and upper lateral services.

Action Required: You do not need to take any action. You now receive your bill from the District with service charges based upon the Districts rate ordinance applicable to your customer classification.